Terms & Policies

Order Terms

Regal Art & Gift sells wholesale "To The Trade" only. New customers must submit a copy of their resale certificate or tax number with your first order.

$300.00 Opening Order minimum per delivery destination.
$150.00 Re-Order minimum per delivery destination.
$10 handling fee for under Minimum Order and no freight cap.

Backorders will be generated unless otherwise requested. Backorders under $100 will be cancelled.

Cancellation & Change of Ship Date Policy: Advance notice of 5 business days is required prior to your requested ship date for cancellations or change of ship date. In order to insure orders will arrive when requested, they are sent to our distribution center 5 days before requested ship dates to pack & prepare for shipping. Therefore, any cancellation less than 5 business days before requested ship date will result in a 15% restocking fee and possible freight charges. Shipped orders cannot be cancelled, but can be returned after obtaining a 'Return Authorization #' obtained from our Claims Department and will be subject to a 20% restocking fee and freight charges both ways.

Payment Terms

Opening Orders: All orders must be Prepaid by Credit Card, Check or Bank Wire Transfer. Credit Cards will be billed at the time of shipping. If pre-payment by company check or wire transfer add 15% freight for the Continguous US. All International orders must be prepaid.

NET 30: Terms will be established for re-orders upon approval of credit. Please submit a signed Regal Credit Application along with your own credit reference sheet and allow up to 3 weeks for credit approval. Net Term Invoices paid with Credit Card will be charged a 2% processing fee.

Returned Checks: $25.00 service will be charged to your account for checks that are returned to us unpaid by your bank.

Late Payment: 18% APR (1.5% per month) charged on all unpaid balances. Collection costs and attorney fees will be at customer’s expense.

Pricing Policy

Prices in this catalog or on the web are in effect starting 8/1/2016. Availability, prices and shipping rates are subject to change without notice and are billed at prices in effect at the time of shipment. If there are any errors in the prices, descriptions or images in catalog or website, we reserve the right to correct it at the time of shipment.

Size measurements listed are Length (side to side) x Width (front to back) x Height (top to bottom). Items must be ordered according to minimum quantities specified and in multiples of the minimum.

Internet MAP Pricing: All e-retailers are required to comply with MAP (Minimum Advertised Pricing). Call Customer Service (800) 681-3040 for details.

Shipping

Freight Cap Guarantee: Freight is capped at 15% of the total order value before discounts, for all orders shipped within the continental US.

Continguous US: We ship via UPS Ground (unless otherwise specified). Larger orders may be delivered via common carrier truck. Shipping is from our distribution center in Memphis, Tennessee. Average shipping time is 2-3 days from receipt of order.

Hawaii: We ship USPS Priority Mail, however, due to high freight costs we recommend using an ocean freight service and freight forwarder that consolidates freight for a reasonable cost. You can call customer service for recommendations of freight forwarders.

Alaska & Puerto Rico: We ship USPS or UPS Ground to customer’s freight forwarder.

Canada: All orders must be placed & shipped through our Canadian Distributor:
Kalyn Imports, 3520 Pharmacy Ave., Scarborough, Ontario, Canada M1W2T8.
Phone: (800) 387-6214
Email: sales@kalynltd.com
Web: www.kalynltd.com

International:  At this time we only ship within the US.  If you want to ship to another Country, you can work with a freight forwarder. For Canada, please refer to Kalyn Imports, LTD

Claims

All claims must be made within 10 days of receipt of shipment. Please check your order immediately upon receipt. Damage claims require photo evidence. To report a claim: call (800) 681-3040 ext. 3, email claims@regalgift.com, or submit online at from your Account Details -->My Orders.

Damages in Shipment. You must write 'DAMAGED' when signing for a shipment. Retain the damaged items and the interior and exterior packing cartons for inspection by the carrier who may require this verification for processing the claim. Take photos and send them to claims@regalgift.com and our customer service department will help in processing the damage claim with the carrier.

Defective or damaged product, shortages or incorrect items sent. Regal Art & Gift merchandise is hand-crafted, there will naturally be some variations in color, texture and finish, as well as slight irregularities. These are not considered flaws or defects. If however there is clearly a manufacturer's defect or damaged part, Regal stands behind the quality of all our products and will issue merchandise credits upon submission of photo proof. 

Returns

Returns must have prior approval from our office in the form of a Return Authorization Number which must be written on the outside of all shipping cartons. A 20% restocking fee plus freight charges will be deducted from the credit, except in the case of our error. In order for merchandise to be returned it must be in perfect salable condition, in the original packaging with no retail price stickers on them.  Final credit amount is contingent upon the condition of goods when received.

Refused Shipment:  Please don’t do it! Even if it rattles or you don’t remember ordering it – please accept delivery and then call us! We promise we will correct any problems and reimburse you for any unwarranted expense.

Copyrights & Patents

This catalog and all items within are copyrighted and/or patented by Regal Art & Gift, Inc. All rights reserved. All registered users must abide to the Agreement of Limitation of Use and Confidentiality:

Regal Art & Gifts, Inc. has developed proprietary giftware product designs that they manufacture, market and sell wholesale in the gift & home decor industry. Regal Art & Gifts, Inc. has entered into an agreement with the Recipient in which the Recipient will purchase these products at wholesale from Regal Art & Gifts, Inc. to sell at retail through the recipient’s mail order catalog(s) or website(s). Therefore, in consideration of the foregoing premises and the mutual covenants hereinafter set forth and other valuable considerations, the parties agree to the following:
1. Limitation of Use
Recipient agrees not to use Regal Art & Gifts, Inc. proprietary giftware product designs in any way whatsoever for competitive use in any business, present or future; including but not limited to manufacture or otherwise adaptation, imitation, redesign, or modification. Nothing in this
agreement shall be deemed to give Recipient any rights whatsoever in and to the use of Regal Art & Gifts, Inc. proprietary giftware product designs.
2. Confidentiality
Recipient understands and agrees that the unauthorized disclosure of Regal Art & Gifts, Inc. proprietary giftware product designs to other manufacturers or persons for the purpose of competition would irreparably damage Regal Art & Gifts, Inc. As consideration and in return for the disclosure of this information, the Recipient shall keep secret and hold in confidence all such information and treat the information as if it were the Recipient’s own property by not disclosing it to any person or entity.