Frequently Asked Questions

What is the minimum opening order amount?  What is the amount for reorders?
Our minimum opening order on a new account or an account that has not ordered in two or more years is $400.00 per delivery destination.  Our reorder amounts are $200.00 per delivery destination. If an order does not meet the minimums, additional fees will be accrued along with no freight cap benefits.

How do I log on the website and set up an account?
Click on the Register button on the top right hand side of our website.

If I order online do I have to use a credit card?
New accounts must use a credit card for their first order.  Once credit has been established you can pay with your normal credit terms and will not be required to provide credit card information.

Where can I find the credit application packet so I can open a term account?
You can find our credit application here.

Who is my Sales Representative?
Please click here to find your Sales Representative

If I order online does my sales representative still get credit?
Yes.  To insure your sales representative gets credit, please choose Yes for the question Are you working with a Regal Sales Rep? and note their name on your order in the Name of the Rep box during your Checkout.

How long after I order will my product ship?
For in stock items, Customers using credit cards or with established credit, most of our orders ship within 48 - 72 business hours.  For new accounts applying for terms, orders may take slightly longer.  

If there are any items that are on my order that are not in stock will you automatically backorder these items or are they canceled?
Unfortunately from time to time, we may have a product that may not be available to ship at the time of the original order.  If the amount of these items exceed $100.00 we will automatically backorder them unless we have been instructed not to.  If the order totals are less than $100.00 the items are canceled.

What items are included in my assortment?
Each assortment has a variety of items included in it.  Please check the website or in our current catalog for the specific items that are included in the assortment you are interested in ordering. 

What is the average freight cost of an order?
Regal understands freight costs can be high, so to help, we cap our freight at 20% (only when you reach our order minimums) in the continental US.  To figure the estimated freight, take the total amount of the order prior to any discounts and times it by 20%. Your estimated freight will never be higher than that as long as you order above our minimums.

Will you ship internationally?
At this time we only ship within the US.  If you want to ship to another Country, you can work with a freight forwarder. For Canada, please refer to Kalyn Imports, LTD

How do I change my User ID and password?
You can change your email address and password in Account Information under My Account. If you forget your password, you can retrieve it during the Login process by clicking on Forgot Your Password?

Do you have any promotions going on?
Promotions will be available to those registered on our site. To register please click here

Can I request a return/claim online?
We want you to be happy with your order but sometimes situations arise where a return is necessary. You can submit a return/claim request online within 10 days of receipt of your order. You can submit your request in through your order history and wait for further instructions from our Claims Department. You should hear back from them no later than 2-3 business days. Damage claims do require photo evidence and can be emailed to: claims

No returns will be accepted without prior approval and a reutrn authorization number. All returns and refusals will be subject to a 20% restocking fee plus freight charges. All returns must be in the original packaging with no retail price stickers on them. Final credit amount is contingent upon the condition of goods when received.

When submitting your claim, please remember, Regal Art & Gift merchandise is hand-crafted and there will naturally be some variations in color, texture and finish as well as some slight irregularities. These are not considered flaws or defects.

If you have any other questions that have not been answered here, please do not hesitate to contact our Customer Service team, toll free at: 1-800-681-3040. Monday – Friday 7:00AM – 5:00PM (PST).