Terms & Policies

ORDER TERMS

Regal Art & Gift sells wholesale “To the Trade” only. New customers must submit a copy of your resale certificate or tax number with your first order.
$500.00 Opening Order Minimum per delivery destination. $250.00 Re-Order Minimum per delivery destination. Under Minimum Order will have no freight cap and $10 processing fee.

Backorders will be generated unless otherwise requested. Backorders under $100 will be canceled.

CANCELLATION & CHANGE OF SHIP DATE POLICY: Advance notice of 5 business days is required prior to your requested ship date for cancellations or change of ship date. In order to ensure your merchandise will arrive when requested, orders are sent to our distribution center prior to the requested ship dates to prepare for shipping. Therefore, any cancellation less than 5 business days before requested ship date will result in a 20% restocking fee and possible freight charges.

Shipped orders cannot be canceled, but can be returned after obtaining a Return Authorization Number from our Claims Department, and will be subject to a 20% restocking fee and freight charges both ways.

 

PAYMENT TERMS

OPENING ORDERS: All orders must be PREPAID by Credit Card, Check or Bank Wire Transfer. CREDIT CARDS will be billed at the time of shipping. If pre-payment by company check or wire transfer add 15% freight in the Continental US.
All International orders must be prepaid.

NET 30: Terms may be established for re-orders upon approval of credit. Please submit a signed Regal Credit Application and allow up to 3 weeks for credit approval. Term Invoices paid with Credit Card will be charged a 2% processing fee.

RETURNED CHECKS: $25.00 service fee will be charged to your account for checks that are returned.

LATE PAYMENT: 18% APR (1.5% per month) charged on all unpaid balances. Collection costs and attorneys fees will be at customer’s expense.

 

PRICING POLICY

Availability, prices and shipping rates are subject to change without notice and are billed at prices in effect at the time of shipment. If there are any errors in the prices, descriptions or images in our catalog or website, we reserve the right to correct them at the time of invoicing and shipment. Item measurements listed are Length (side to side) x Height (top to bottom). Items must be ordered according to minimum quantities specified or in multiples of the minimum.

ITEM NUMBERS are coded to allow retailers to show this catalog to their retail customers. 

DECODING ITEM NUMBERS: Item Number - (zero first) + Price - (zero first) + Minimum Example: 11166-03600-02 means Item# = 11166, Price = $36.00, Min. Qty. = 2.

INTERNET MAP PRICING: All e-commerce retailers are required to comply with MAP (Minimum Advertised Pricing). See website for details.

 

SHIPPING

REQUESTED SHIP DATE: A requested ship date indicates the desired date at which time Regal will ship merchandise. Regal reserves the right to ship the product within a reasonable time (5-7 days) before or after the requested ship date. If you do not wish your order shipped prior to the requested ship date or slightly after, this must be clearly indicated on the order.

FREIGHT CAP GUARANTEE: Freight is capped at 15% of the total order value before discounts for all orders shipped within the continental United States. This means freight charges over 15% are paid by Regal. 

CONTINENTAL US: We ship via UPS Ground (unless otherwise specified) from our distribution center in Olathe, KS 66062. Normal shipping time is 2-3 days from receipt of order. Larger orders may be shipped by common carrier truck. Specify if lift gate is required.

HAWAII: We ship UPS or USPS. You may consider using a freight forwarder or an ocean freight service that consolidates freight for an even more reasonable cost. Call customer service for recommendations of freight forwarders. 

ALASKA: We ship UPS or USPS. You may consider using a freight forwarder or an ocean freight service that consolidates freight for an even more reasonable cost. Call customer service for recommendations of freight forwarders. 

PUERTO RICO: We ship UPS or USPS. You may consider using a freight forwarder or an ocean freight service that consolidates freight for an even more reasonable cost. Call customer service for recommendations of freight forwarders. 

INTERNATIONAL: All International orders must provide a freight forwarder address located within the United States. All orders for CANADA and GERMANY must be placed and shipped through the Regal Distributor in these countries. See Find A Sales Rep page for details.

 

CLAIMS

All claims must be made within 10 days of receipt of shipment. Please check your order immediately upon receipt. To report a claim: call 800-681-3040 ext. 3 or email: claims@regalgift.com

Damages in Shipment: You must write ‘DAMAGED’ when signing for a shipment. Retain the damaged items and the interior and exterior packing cartons for inspection by the carrier who may require this verification for processing the claim. Please fill out this form and send along with photos to claims@regalgift.com and our customer service department will help in processing the damage claim with the carrier. 

Defective or damaged product, shortages or incorrect items sent: Regal Art & Gift merchandise is handcrafted so there will naturally be some variations in color, texture and finish, as well as slight irregularities. These are not considered flaws or defects. If however there is clearly a manufacturer’s defect or damaged part, Regal stands behind the quality of all our products and will issue merchandise credits or replacements upon submission of photo proof.

 

RETURNS

Returns must have prior approval from our office in the form of a Return Authorization Number which must be written on the outside of all shipping cartons. A 20% restocking fee plus freight charges will be deducted from the credit, except in the case of our error. Returned merchandise must be in perfect salable condition, in the original packaging with no retail price stickers on them. Final credit amount is contingent upon the condition of goods when received.

Refused Shipments: Please don’t do it! Even if it rattles or you don’t remember ordering it - please accept delivery and then call us! We promise we will correct any problems and reimburse you for any unwarranted expense.

 

COPYRIGHTS & PATENTS

This catalog and all items within are copyrighted and/or patented by Regal Art & Gift, Inc. All rights reserved. No images or items may be reproduced in any form without express written permission. Contact Customer Service for image use details. All registered users must abide to the Agreement of Limitation of Use and Confidentiality:

Regal Art & Gifts, Inc. has developed proprietary giftware product designs that they manufacture, market and sell wholesale in the gift & home decor industry. Regal Art & Gifts, Inc. has entered into an agreement with the Recipient in which the Recipient will purchase these products at wholesale from Regal Art & Gifts, Inc. to sell at retail through the recipient’s mail order catalog(s) or website(s). Therefore, in consideration of the foregoing premises and the mutual covenants hereinafter set forth and other valuable considerations, the parties agree to the following:

1. Limitation of Use
Recipient agrees not to use Regal Art & Gifts, Inc. proprietary giftware product designs in any way whatsoever for competitive use in any business, present or future; including but not limited to manufacture or otherwise adaptation, imitation, redesign, or modification. Nothing in this agreement shall be deemed to give Recipient any rights whatsoever in and to the use of Regal Art & Gifts, Inc. proprietary giftware product designs.

2. Confidentiality
Recipient understands and agrees that the unauthorized disclosure of Regal Art & Gifts, Inc. proprietary giftware product designs to other manufacturers or persons for the purpose of competition would irreparably damage Regal Art & Gifts, Inc. As consideration and in return for the disclosure of this information, the Recipient shall keep secret and hold in confidence all such information and treat the information as if it were the Recipient’s own property by not disclosing it to any person or entity.